Refund Policy

Thank you for making payment with World Youth Federation! We want you to have a satisfying experience with us. This Refund Policy outlines the terms and conditions regarding refunds for services purchased from our website. Please read this policy carefully before making a purchase. By placing an order on our website, you acknowledge that you have read, understood, and agree to the terms outlined below.

1. Refund Eligibility:

We offer refunds on services that meet the following criteria:

- The product is defective or damaged upon delivery.

- The product is significantly different from the description provided on our website.

- The product has not been used, altered, or tampered with, and is in its original condition and packaging.

2. Refund Process:

To initiate a refund, please follow these steps:

a. Contact our customer support team at accounts@wyfonline.org within 14 days from the date of delivery, specifying the reason for your refund request.

b. Our customer support team will review your request and may require additional information or evidence to process the refund.

c. Once your refund request is approved, we will provide you with instructions on how to return the product.

3. Return Shipping:

If you are eligible for a refund, you will be responsible for the return shipping costs unless otherwise agreed upon by WORLD YOUTH FEDERATION or unless the product was damaged or defective upon delivery.

4. Refund Options:

Upon receipt and inspection of the returned product, we will process your refund. You may be eligible for one of the following refund options:

- Full Refund: The entire purchase amount will be refunded back to the original payment method.

- Partial Refund: If only a portion of the order is eligible for a refund, the refund amount will be adjusted accordingly.

5. Refund Processing Time:

The time taken to process your refund may vary depending on your payment method and financial institution. Generally, refunds are processed within 5-10 business day after we receive the returned product and approve the refund request.

6. Non-Refundable Items:

Certain items are non-refundable and are not eligible for a return or refund, including but not limited to:

- Downloadable digital services (e.g., software, ebooks) after they have been accessed or downloaded.

- Customized or personalized services that have been specifically made for you.

- Perishable goods or items with a limited shelf life.

7. Changes to this Refund Policy:

We reserve the right to modify or update this Refund Policy at any time without prior notice. The revised version will be posted on our website with an updated effective date. Any changes to this policy will apply to all orders placed on or after the effective date.

8. Contact Us:

If you have any questions or concerns regarding our Refund Policy or the refund process, please contact our customer support team at mnaarasu@wyfonline.org

By making a purchase on our website, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.